Customer care
Returns & warranty.
Every Re-Ware device is professionally refurbished, tested and graded. Here's how warranty and returns work.
Warranty.
All certified devices include a 3-month limited warranty covering faults that aren't caused by accidental damage, misuse or normal wear. If a covered fault appears within the warranty period, we'll repair, replace or refund the device.
Easy returns.
If something isn't right, get in touch and we'll make it easy.
- Change of mind: [Define your change-of-mind window, e.g. return within 14 days, item unused and in original condition.]
- Faulty or not as described: [Covered under the 3-month warranty and your rights under Australian Consumer Law.]
- Return postage: [State who pays return shipping for change-of-mind vs faulty items.]
- Refund method & timing: [e.g. refunded to the original payment method within 5 business days of receiving the return.]
How to start a return.
Email re-ware@cocreativeit.com or call 0411 882 377 with your order number and a short description of the issue, and we'll guide you through the next steps.
See also our Terms of Service, Refund Policy and Privacy Policy.